Customer Reviews & Testimonials
Butch did a wonderful job
Dan is an exceptional plumber. He came to our home to perform maintenance on our plumbing system, and I felt quite comfortable having him in my home. He was very pleasant, meticulously thorough, clean, and he walked me through everything he was doing in ...my entire home, taking time to answer my many questions. It turned out we had a failed expansion tank over our water heater (he showed me what that meant and how to tell) that needed to be replaced. Luckily he was able to install a new one on the spot. It was nice to get that done in the same visit. I recommend Dan and Jones Services!
Matt: A very professional employee informativ , knowledgeable, and pointed out available options to my situation I highly recommend Matt for any plumbing needs
They came out same day and fixed my issue. Tech was very personable and extremely helpful. Will use for all my needs in the future.
Exceptional customer service. Thank you Mark Ortiz you are the best. Great investment. My water pumps and new toilets are worth every dime.
Shawn F came to our house to diagnose an electrical issue. He was punctual and spent time time going over any and all issues he located. He was able to solve the issue and provide various solution options. All in all, he was professional, knowledgeable ...and personal-able. I would recommend Jones and Shawn F to anyone in need of electrical solutions.
Excellent work completed in a timely manner. Very knowledgeable and trustworthy.
Rick solved our heating issue and will replace a faulty part in the future. in the mean time we have heat again thanks to Rich and the previous call from Rich.
Doug did an excellent job checking our home's electrical system. He was thorough, knowledgeable, and took the time to answer all my questions. He explained things in a way that I could understand, and I actually learned a lot! Luckily, we only needed a ...couple minor repairs, and he had everything he needed in his truck to fix them on the spot. I appreciate that he was interactive, super personable, and neat. I recommend Doug to anyone who needs help with their electricity.
Dan B. Was the nicest service man I’ve ever dealt with! He answered all my questions, explained what he was going to do, showed me recommended systems and overall made me very happy. I will be using Jones again
Rich was great. There was,a small problem, he took care off it. If we ever need someone from Jones again, send him. Ron Mergenthaler
This is what I left after day one of a two day job: Who would have thought having service done in your house would be a pleasure! Showed up within the appointment window and did a wonderful installation. Always nice, friendly and professional. Not just a ..."service man" but a friend to keep my house running smoothly. Answered all of my questions and concerns leaving me completely satisfied. Now for day two: both Bryan and Mike were patient with me when they were explaining what was being done. It was another great day!
Parts of our heating system were updated. Job was neat & thorough.
Thoughtful and thorough, compassionate and good-humored. Jones listens and responds. They are willing to go the extra mile for their customers.
WOW!!! Needed new boiler...they showed up ON TIME and got right to work. They were professional, answered all the question I had, Their work was top notch, and they went through the new boiler step by step with me. When they left their work area was ...cleaner than it was when they got there. TRUE PROFESSIONALS. A+
Mike D and Shawn F did an exceptional job today. Both were extremely professional and detailed. They answered all questions that I had and went above and beyond what a normal company would do. A+ Guys!
Great job cleaning out my kitchen waste line. Matt was great I will definitely use them again and recommend them.
Rick S. did a phenomenal job explaining what needs to be done and why. He helped explain the benefits of a new system and how inefficient our older heating system was and how we are losing money because of it. In addition, Rick informed us of the ...monetary benefit of switching our water heater to the tankless system, as well as the benefits of having hot water when needed and not worrying about running out. He made it a point to make sure we notified Orange and Rockland utilities of our upgrade for additional rebate savings. We were very impressed with Rick’s level of knowledge, concern and professional behavior and attitude toward his customers.
Rick S. Is a very knowledgeable and nice guy. Let's you know everything that is going on and is very good at what he does. Thanks Rick!
Rick arrived on time for a standard annual maintenance check. I then let him know the pipes on 3rd floor bang & rattle whenever the thermostat kicks in. He then explained several possible causes as well as potential remedies. He then worked through the ...different steps until the problem was satisfactorily resolved .
Josh M. Did an excellent job with the work in detail so we know we are as far as with Maintaing our Duct works inside and outside.
This review is for Dan B. Dan had returned to my home for a plumbing issue. Thank goodness he was patient and knowledgeable. He found out what was causing the water leak problem and was able to order the right parts. As always I was very grateful and ...pleased. I've been a customer of Jones for many years and have never been disappointed. Like Dan, whoever they send to do the job knows what they are doing! Sincerely, Vickie Malanowski
Having had an unhappy experience with another local HVAC service-and-repair outfit (Royal Class Service, of New Windsor, New York), I contacted Jones Services for an estimate on replacing a Munchkin furnace. "You don't need a new furnace, this one is ...working fine," they said, saving me probably $10,000. Their service technician, Rick, couldn't have been nicer...even to our three attention-demanding cats. He left with me having signed an annual furnace service plan, so everybody wins.
Greg K came to our home and was very professional and knowledgeable... good service
Rommer M. Came to my home to perform the annual maintenance and performance check on the Generac generator that they installed just under a year ago. His arrival was punctual and announced via Jones Services office with his picture and name emailed to ...me ahead of his arrival. This was not necessary, but appreciated, because he was part of the team of technicians that had originally installed the generator.. Rommer explained the work scope, asked if I had any questions, and proceeded to fulfill his task without delay. Rommel is very polite, cordial, and well spoken, therefore, easy to talk With and gleen pertinent information from. No “hard sell” for maintenance contracts After the service work was complete...just the facts. He forwarded me information that we spoke about so I could review it, and discuss the facts with my family before making a commitment. Greatly appreciated! Yes, I would recommend Jones services for contract work anytime.
Great HVAC service. Very professional and knowledgeable. Great customer service too. They do everything to make sure my HVAC works and that I'm happy.
Nick was great! He responded quickly to my needs and answered all of my questions. I highly recommend him.
The people at Jones are always very helpful and personable. They installed a water softening system last year (they did a thorough and clean job) and I had a follow-up check-up on the unit this morning. Nothing but helpful advice and a great attitude. ...They also put those little booties on their shoes when walking through my house which I LOVE because I have a no shoe policy in my house lol
Initial experience very positive. Technician ( Val ) was courteous, professional and very knowledgeable. Thoroughly explained everything. I did not feel he was rushing to make the sale. I will post more as need be.
Nick and his team did a great job. I stalled in 1 day and it's great to have heat again.We will use this company only from now on. Very professional team with great personality. Keep up the good work.
Quick and clean
Dylan from Jones came out to give me an estimate on some plumbing work. We ended up not getting the work done, but Dylan and Jones were very professional and the pricing seemed quite reasonable. I will definitely call them again when I decide to get some ...work done in the future.
Mark's a good guy and knows his stuff.... Also points out potential other problems he may see, which is helpful.... promoting Jones.
The workers were extremely professional. They had respect for my home(covering their shoes). They explained EVERYTHING & cleaned up the area better then they got it!
Fast, professional, courteous, and very knowledgeable.
Jones Services is the best. They installed our whole house generator and we've been using them to maintain the generator ever since. Their employees are very well trained, punctual, polite and work quickly. Highly recommend.
In our previous rate 'n review, we related that Joe serviced our heating plant and had made some recommendations - as we had asked him to do. Yesterday, we had those suggestions into effect. Joe re-piped and replaced elements of our heating system in ...order to assure us that the system could be serviced in ways that did not require the whole water supply to be shut off. This can be especially wise in an emergency that involves heating or domestic hot water but not all other water supplied to the home. (as we learned). All in all, we are happy to report -publicly - that this was another pleasant experience with the Jones Professionals. June 2019 and it’s time for checking out the AC after the winter - which means that its time for another rate ‘n review! Joe C. Went over the entire system and made sure that the startup of the whole-house cooling plant would be uneventful. He reviewed our service plans and made several suggestions for protecting the investment we’ve made in our AC, Heating, Hot Water and Water Right systems. Based on his clear explanations of the plans and levels of protection, we found coverage that is affordable and leaves us prepared for the remainder of 2019 and deep into 2020. Thanks to everybody a Jones for making good care available and affordable.
Val is a very skilled at his job. He does everything that needs to be done in a timely manor, and is a very good worker. He is someone that I trust to work in my home.
I was very happy with Mark work and he was very friendly.I give him 5 stars
Matt was personable and cares about the customers and the circumstances.
Chris T was AMAZING! He was so professional and knowledgeable! This is our third time using Jones services and each time is better than the next!
Awesome experience! Very professional, very helpful and informative and very friendly. Came in examined everything, gave me some options and we figured out the best solution and he got my system up and working in no time. Hands down best company I've ...dealt with, from scheduling, to being updates on arrival to having such a great technician all around great! Update: My old review was for cooling, this for plumbing, I got Matt super nice guy. Very friendly and helpful. Another great experience.
In general, Jones provided a great service. Mike D was very polite, clear in his work and intentions and forthright about what needs to be done. Mike was focused when he was working and took all procedures seriously and attended to them carefully. Upon ...further consideration, I think Jones is vastly over-priced and up-sells offerings. I got a quote from a few local guys who came in under half of what Jones was bidding. While they may provide certain bells and whistles that small guys can't, I think if cost is no issue go with Jones.
Butch did a great job. Very clean, informative. He is a real asset to Jones Services.
Brian was on time along with Michael they did a great job and cleaned up after themselves. Great job.
Matt was friendly, professional, and fast!!
My heat went out the previous night. I called and set up an appointment for this morning. Butch arrived on time, had boot covers, which was a plus because I didn’t have any. He was very professional, knowledgeable, and fixed the problem quickly. I ...was so impressed with the service that we decided to sign up for a package deal. Thanks to butch the house is warm already.
Came home from a holiday trip to find a freezing cold house and a smell of propane. I called Jones and they sent someone over that day (New Year’s Eve.) Chris was extremely helpful and explained that the part needed wasn’t available and the stores ...that stock it were closed until the new year. Not the best news but understandable based on the season. Chris kept us updated and first thing on the second was able to secure the part and install it so we could start our new year in a warm house. Very grateful to Chris and Jones Service.
Clinton at Jones is the best. We've had him do work for us several times in the last few months and we are very happy with his work. Would recommend to anyone.
Rick was great. Very knowledgeable and friendly. Got our heat back up and running quickly and explained some other helpful observations he made while working on our issue.
Jones Services always provides stellar service. The technicians are professional, informative and highly skilled. Thanks for a job well done.
Arrived on time. Fully explained what he was going to check. Placed on shoe coverings when he entered the house. An asset to your business.
Matt came and I even got a text with his picture so I knew what he looked like ahead of time. He was very polite, considerate, accurate, knowledgeable and friendly.
Doug M. arrived very quickly after my initial request; he was friendly and most professional in explaining the situation and options to us; and got the job done in very good time!
Very Happy with the service
I felt my technician were very professional and Honest. He explained everything in detail .I would definitely recommend them to everybody.
My water heater was leaking, I called jones services and schedule an appointment for the next day. Mark was the tech that came out , he was very professional and was able to get the job done in a timely manner and explain everything that I need to know. ...Even though their service is a bit expensive, I would recommend Mark to anyone
Great service Very helpful
He was very professional very understanding and did a great job
always thorough and expert
Doug was punctual and very knowledgeable and attentive to what I needed done. -Charles
Polite and professional. Great job
Clinton was awesome! Quick service and very knowledgeable. He gave my wife and I great tips to maintain our plumbing system in our new home!
We called Jones on Christmas Eve for a plumbing issue with our washer and they were able to come out right after Christmas! Loved how professional and curtious the whole process was. Everyone we dealt with was amazing! I particularly like how they text a ...picture of the professional who is coming to the house so you know who to look for. Dylan in particular was amazing. He was super professional and thorough and got the job done same day. I will definitely be going through Jones for all our future plumbing needs! Highly recommend them!
Today Rick from jones services came to my home due to my furnace in one of my zones wasnt producing any heat. RICK S. came found the problem real quick and fixed it right away. My home is nice and warm again. Thanks Jones services for always being ...professional and have great service.
The technician was very nice, very knowledgeable. And got the job done quickly. Thank you very much. Nice to see nice people still exist in this world
Great service as usual thank you
Superb service as usual. Joshua was very thorough and explained everything. Great that they were able to fit us in Christmas Eve.
Nick is very knowledgeable, professional, and friendly. I look forward to future dealings with him, and the company he represents into the New Year.
Were able to come same day, on the eve of Christmas Eve, to fix a gas leak on my oven. They were on time and very respectful of my home (wore booties and cleaned up after service). They saved Christmas for my family! Thank you!
Thanks to Nick P. and Alex for a great job installing our new generator. 12-20-19. Thanks to Val and Anthony for a great job fixing our generator.
Here at Jones Services, our top priority is and always will be our customers. We strive everyday to provide top rated service to make sure you and your family are always safe and comfortable! Don’t believe us? Check out some testimonials from some of our amazing customers below!