Customer Reviews & Testimonials
Shawn was fantastic and very professional. Serviced my generator quickly and efficiently.
Very responsive and incredibly professional office staff as well as technicians. They are fantastic!
Great service, quality and price
Great Service, courteous, personable, knowledgeable clean. I would be happy to have George come to my home to perform service in the future.
Josh arrived on time and found a faulty switch proceeded to replace it His work was professional and clean. After repair was complete he stayed around to make sure the issues was resolved. Job well done!
The two service professionals that came to my home to fix my kitchen plumbering were wonderful! They were both friendly, cleaned up after the job, explained everything during the job duration and went thru the financing options with us before the work ...was done. They were happy to answer any questions we had. Needless to say, we're happy that we're able to do our dishes again. I didn't think I would ever say that. 🙂Read More...
Professional and casual at the same time. Thorough, and clear. Well worth considering hiring for the project.
Service technician was knowledgeable, helpful, courteous and very effective in terms of my objective for his visit.
Doug came to check out one recessed light that had some water drips & another with a wet spot around it. I had just recently purchased the home. He was very knowledgeable & professional when checking out the wiring & electrical component to the ...situation. He will be returning with the plumber to evaluate further for any leaks or the cause of the situation. He was very careful with wearing protective feet covering & put a tarp down under the fixtures to avoid any dust or debris falling on to the floor. I definitely would recommend him.Read More...
Excellent customer service and great explanation of everything and all options explained. Would definitely recommend this company to others.
Good job tech was good knows his stuff
Chris is a very nice guy, who explained everything in detail.
Rick is awesome. Very thoughtful and kind
Joshua Murchison was our service professional for our heating system. Joshua was very knowledgeable about our system and knew all of the helpful tips to have the system operate at its full potential. I would definitely recommend there services and will ...be using them in the future.Read More...
Thank you !
Employees are knowledgeable, polite, and professional. This company is true to keeping homes happy. I had my heating unit replaced and the crew that came were considerate and worked well together. The quality of my unit is perfect and just what we needed ...for the spring allergies. "Questions are always welcome", seems to be their silent modow. will use again in the future. I am happy with the job so far. will keep you guys posted if my opinion changes.Read More...
5 star service !!!!! Highly Recommended !!!! Special Thank You to JANET KORWAN, JOSHUA MURCHINSON and MIKE DiGENNARO. Wonderful team of Experts they define professionalism and and knowledge of their services !!!!
He was very nice and answered all questions., thanks
Very descriptive polite and excellent personality would reccomend to anyone. To use EXCELLENT SERVICE. 👍👍👍👍👍👍
My service technician (George) was thorough and professional while working on my boiler system. He has a polite and respectful demeanor and appreciate the time he spent answering some of my questions
Came in and serviced my generator and was done within 45 mins like he said he would be. Great crew at Jones
Excellent services and fair prices, professional and knowledgeable. Recommended
Sales rep in the office are friendly and professional as well as the technicians that come to your home..:
I was very happy with Rich work and he was very friendly.I give him 5 stars
Excellent service as always.
Clinton was very knowledgeable, experienced, and professional. I'm very happy with the job that was performed by Clinton and Jones plumbing and heating.
Very nice. On time.
Josh M was terrific. Friendly, knowledgeable, professional. Explained options well and suggested necessary repairs to consider for the future without pushing.
Professional and extremely knowledgeable. Arrived on time. Did thorough inspection of generator. Very courteous.
Work was done on time and was done perfectly. We are in the middle of renovations and Dylan was prompt and the job continues on time
Great service Very helpful And great attitude
Fast, professional, courteous, and very knowledgeable. Water treatment system installation was clean and nicely done. Immediately felt the difference in our water. Very pleased with the results. Highly recommend Jones for any / all plumbing needs.
Rommer was great! Arrived promptly, got straight to work, diagnosed a battery that was weak and in need of replacement immediately. Performed a tune-up and annual service on our whole house generator. Was done in approximately 2.5 hours. Let's be honest, ...Jones is not the cheapest service out there, but they are the most thorough and the best. In 6 years there's never been an issue with the generator! I would recommend Jones for whole house generators in a heartbeat, and in fact, I have!Read More...
This review is for John F. John came today to finish a leak problem in my tub/shower. The part that was ordered had come in and he was able to complete the job. He was quick, courteous and did a great job. Sincerely, Vickie Malanowski
On time professional service.
Josh did an excellent job. Josh was highly professional and personable. He quickly won our trust. He was courteous, kind , and friendly. He will always be welcome in our home and we look forward to having him back again. He was a wealth of information.
This was our first experience with Jones services and we were beyond pleased with Dylan from the time he showed up which was within an hour or so from my initial call Dylan was the nicest guy and I'll tell you he knows his stuff. My husband and I will ...definitely use Jones services again. I would highly recommend this company.Read More...
Rommer was very thorough and explained everything to us. He was very personable and knows he job well. He did an awesome job. After he was finished servicing our generator we were pleasantly surprised to see that it looked like a brand new generator! ...Because of our positive experience we will be using Jones Services again!!!Read More...
Shawn ls very professional and personable.
Dan was fantastic! W He was punctual and very professional. He diagnosed our plumbing problem and was able to help us figure out an issue we were having with our water treatment system. The water treatment system was put in by another company, which ...was terrible and sold us things we didn’t need. Dan was fantastic and able to help us understand and resolve a problem with that system. I highly recommend Dan and Jones! They are fantastic! Wouldn’t go anywhere else!Read More...
Matt was amazing from start to finish! He was friendly, professional, and quickly resolved our issue. He even came back to my house to double check that all the work was satisfactory, when I mistakenly thought there was another issue. I can't recommend ...Matt and Jones enough. They were amazing!Read More...
Always a pleasure dealing with this company. Val is a true Professional and such a nice person
I found my old post still here and it’s still accurate. Val performed my maintenance yesterday and as always, he was very professional and courteous. He is a great example of Jones’ personnel. I bought my generator based on service. Jones has ...demonstrated that throughout my experience. After eight years plus, the generator shutdown due to an issue. I had a maintenance contract and called. Val came to my house and did the initial diagnosis. Some parts were ordered and the generator is back online. I have to complement Jones on its people, especially Nick P., Val, and Devin who confirm Jones remains my best choice.Read More...
I'm big on following good reviews, so I called Jones Services because of their 4.9 rating with 1500+ reviews. I called because I had low water pressure/water heat in the showers of a home I've just purchased. The tech came out quickly, and was on time ...and friendly. However, when he looked at my filtration system and well water tank, he seemed to get distracted by how old/non-functional the filtration system was and ignored the complaints I had about the water pressure/heat, which in turn distracted me away from my initial complaints. When I brought those issues up again, he essentially told me "I don't know, maybe the well pump." He wrote me up an expensive quote for the replacement of my filtration system/water tank saying that the bladder in my tank was probably punctured, charged me for the visit, and left. By the time he had driven away, I realized I had an estimate for over six thousand dollars, and no solutions for either of the problems I called them for. I decided to get a second opinion from a local, small plumbing business. This plumber came, inspected my filtration system/well tank, tested my water, advised me to try a smaller shower head for the shower pressure, and to check for a heat limiter behind the shower faucet for the heat. He didn't charge me for the inspection. Later, he called me and said my water tested as a 4 on hardness, and I didn't even need most of the filtration items that were installed, and added that my well water tank was just fine, it's only in a strange position. Following the advice of my second opinion, changing the shower head and adjusting the heat limiter on the faucet fixed my pressure and heat problems. I ended up with a quote for about HALF of what Jones Services quoted me at to remove/replace my filtration tanks with only an iron treatment tank, and replace my well water tank just because I decided it was old and probably due for a new one anyway. So my advice, ignore the 5 star rating and stay away. Had I listened to them, I'd be out over six thousand dollars with a ton of completely unnecessary equipment in my basement. Find a local, honest plumber instead.Read More...
This electrical engineer is very knowledgeable and provides great customer service. Do not be afraid to ask questions, he has the answers... Very satisfied!
Friendly and extremely helpful. A++
Very nice, professional and answered any questions we had being new home owners and not know much about boilers!
I am so happy that I chose Jones Plumbing and couldn’t be happier with Mark Ortiz! Very courteous and personable and got the job done without any issues! Will definitely be using Jones from here on in!
Jones service is great to say the least. My service technician Butch was friendly, professional and competitive with pricing. I definitely recommend Jones services for all you HVAC needs!
Greg installed a replacement part efficiently and friendly! No problems.
Technician explained everything including options and was very professional, neat and clean while performing the work needed.
He was very knowledgeable, did his job on time and very sensitive to our needs.
Butch did a wonderful job
Matt: A very professional employee informativ , knowledgeable, and pointed out available options to my situation I highly recommend Matt for any plumbing needs
They came out same day and fixed my issue. Tech was very personable and extremely helpful. Will use for all my needs in the future.
Exceptional customer service. Thank you Mark Ortiz you are the best. Great investment. My water pumps and new toilets are worth every dime.
Shawn F came to our house to diagnose an electrical issue. He was punctual and spent time time going over any and all issues he located. He was able to solve the issue and provide various solution options. All in all, he was professional, knowledgeable ...and personal-able. I would recommend Jones and Shawn F to anyone in need of electrical solutions.Read More...
Excellent work completed in a timely manner. Very knowledgeable and trustworthy.
Doug did an excellent job checking our home's electrical system. He was thorough, knowledgeable, and took the time to answer all my questions. He explained things in a way that I could understand, and I actually learned a lot! Luckily, we only needed a ...couple minor repairs, and he had everything he needed in his truck to fix them on the spot. I appreciate that he was interactive, super personable, and neat. I recommend Doug to anyone who needs help with their electricity.Read More...
Dan B. Was the nicest service man I’ve ever dealt with! He answered all my questions, explained what he was going to do, showed me recommended systems and overall made me very happy. I will be using Jones again
Rich was great. There was,a small problem, he took care off it. If we ever need someone from Jones again, send him. Ron Mergenthaler
Professional, courteous,knowledgable
This is what I left after day one of a two day job: Who would have thought having service done in your house would be a pleasure! Showed up within the appointment window and did a wonderful installation. Always nice, friendly and professional. Not just a ..."service man" but a friend to keep my house running smoothly. Answered all of my questions and concerns leaving me completely satisfied. Now for day two: both Bryan and Mike were patient with me when they were explaining what was being done. It was another great day!Read More...
Parts of our heating system were updated. Job was neat & thorough.
WOW!!! Needed new boiler...they showed up ON TIME and got right to work. They were professional, answered all the question I had, Their work was top notch, and they went through the new boiler step by step with me. When they left their work area was ...cleaner than it was when they got there. TRUE PROFESSIONALS. A+Read More...
Mike D and Shawn F did an exceptional job today. Both were extremely professional and detailed. They answered all questions that I had and went above and beyond what a normal company would do. A+ Guys!
Great job cleaning out my kitchen waste line. Matt was great I will definitely use them again and recommend them.
Rick S. did a phenomenal job explaining what needs to be done and why. He helped explain the benefits of a new system and how inefficient our older heating system was and how we are losing money because of it. In addition, Rick informed us of the ...monetary benefit of switching our water heater to the tankless system, as well as the benefits of having hot water when needed and not worrying about running out. He made it a point to make sure we notified Orange and Rockland utilities of our upgrade for additional rebate savings. We were very impressed with Rick’s level of knowledge, concern and professional behavior and attitude toward his customers.Read More...
Rick S. Is a very knowledgeable and nice guy. Let's you know everything that is going on and is very good at what he does. Thanks Rick!
Rick arrived on time for a standard annual maintenance check. I then let him know the pipes on 3rd floor bang & rattle whenever the thermostat kicks in. He then explained several possible causes as well as potential remedies. He then worked through the ...different steps until the problem was satisfactorily resolved .Read More...
Here at Jones Services, our top priority is and always will be our customers. We strive everyday to provide top rated service to make sure you and your family are always safe and comfortable! Don’t believe us? Check out some testimonials from some of our amazing customers below!
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