Customer Reviews & Testimonials
Danny was professional and thorough. As always Jones technician was a pleasure to deal with and our equipment is in great shape for another season. Thank you.
October 6, 2020 Greg responses to our request for a tech to investigate a possible problem with our heating system’s zone valves. After several tests and lots of explanations (‘cause we are THAT kind of customer LOL), he showed us that our system was ...working as it should. In addition, he recommended some preventive maintenance and gave us an estimate to consider. We couldn’t ask for a better experience! Thanks Jones! In our previous rate 'n review, we related that Joe serviced our heating plant and had made some recommendations - as we had asked him to do. Yesterday, we had those suggestions into effect. Joe re-piped and replaced elements of our heating system in order to assure us that the system could be serviced in ways that did not require the whole water supply to be shut off. This can be especially wise in an emergency that involves heating or domestic hot water but not all other water supplied to the home. (as we learned). All in all, we are happy to report -publicly - that this was another pleasant experience with the Jones Professionals. June 2019 and it’s time for checking out the AC after the winter - which means that its time for another rate ‘n review! Joe C. Went over the entire system and made sure that the startup of the whole-house cooling plant would be uneventful. He reviewed our service plans and made several suggestions for protecting the investment we’ve made in our AC, Heating, Hot Water and Water Right systems. Based on his clear explanations of the plans and levels of protection, we found coverage that is affordable and leaves us prepared for the remainder of 2019 and deep into 2020. Thanks to everybody a Jones for making good care available and affordable. June 16, 2020 Nick H. and his partner Nick X. installed a secondary sub-panel and chased down a laundry list of electrical problems uncovered in our Whole House electrical inspection. In every case, they made repairs, added updates or replacements and restored missing functions. We are now up to code and feeling safe - these are signs of a Happ Home. Thanks guys and thank you Jones.
Tim, came out went over everything and was very well versed. Explained the process and details in easy to understand language. Offering us a call back with any further questions. If the entire company is this polite and professional we have a winner. Now ...that our home is toasty warm again I must give credit to Alex, my main contact for installation. Alex and Anthony arrived both with warm smiles. That smile lasted through the entire procedure. Alex and Anthony explained everything they did and gave updates as removal and assembly took place. Tim did a followup drop by. Jones Service has a Great Team from STEM to STERN including Mary-Elizabeth who ran interference with the fiance company. Thank You
Great company!! Fast, dependable & affordable prices! 😊
Thanks for fixing our furnace! Peter K
Rommer did a great job! Every informative, explained all our options. 👍🏻
Mike D. was able to come earlier then expected which was really great for us as we had a toilet that wasn't working. He needed to go to the hardware store to purchase a part that he didn't have on his truck. He was back quickly and fixed the toilet. ...He also advised us of other issues we may need to fix now or in the near future. Mike was professional and comfortable to be with it. Hope he is the tech who returns to finish the job.
Professional, great service as always.
Warranty repair of stand by generator.
I called for an estimate and was told they did not give free estimates for the work I described. So I asked how much was it for someone to come out and take a look at what I needed done: I was told they couldn’t give me a price until they put my info ...in as a new customer. What????? I’m sure you know how much you charge. How does my information affect the price one way or another??? Just tell me what you charge and I’ll decide if I want them to come out or not.
Will not just try to rob you. Help you to save money. really a 5. I was sold when he told me how he could change the pipes in the tub without tearing down the whole one piece tub
Well pump replacement and air tank replacement.
Mike gave a clear idea of what he would be doing, and how long it would take. He also asked if there were any issues he could address. His work efficient and neat. He also made us aware of the full range of services Jones can supply.
Received an estimate from Rick. Very professional, honest and fair price.
Great customer service. Technician was friendly and informative.
Dan provided outstanding service today. I highly recommend him and will be using Jones services in the future.
The repair man was professional, knowledgeable and people friendly. He answered all my questions. I would definitely use them again and would refer them to anyone.
Great professional service from Rick. Thank you!
Butch was very professional and fixed the problem. Always a pleasure!
Chris T. got the heat up and running in no time. He's competent, knowledgeable, friendly. Great guy, great furnace repair person! Thanks Chris!!
Rick S. responded timely to my request for service and repair. He assessed the system failure and promptly corrected the problem. In addition, he imparted constructive advice to help keep this new heating system viable. My thanks to Rick and to Jones ...Services for giving me and my family peace of mind.
Josh was professional and polite. Very informative about what he would be doing. Did his job efficiently and in a timely manner. He was actually here previously but at first I didn't recognize him since he had a mask on as to protect me. All I can say ...is he was terrific. 😊
Josh M. performed a maintenance service for our generator today and did a very professional and thorough job, and also answered all of our questions in a very friendly, thoughtful and insightful manner. It's always a pleasure to work with him in ...servicing our generator. Carmine DeRubeis, Monroe NY
Great job on my furnace fix the leak my furnace is working great thank you butch
Butch did a nice job explaining to me how the heating works. Was on time and also was very friendly
Five stars are not enough for Rommer, Jermain and Nick. They installed a whole house generator for us. Professionals, courteous, knowledgeable and hard working. Good team and good chemistry between them. Highly recommended!
Matt was very knowledgeable and very informative. He did make me aware of the zero percent financing that his company offers. Unfortunately at this time I can't afford there prices.
Shawn is very knowledgeable regarding the Generac all home generators. He performed my annual maintenance and explained what he was going to do and gave me a over view of what he found and how to maintain through out the winter. Very happy I purchased ...through Jones.
Was very knowledgeable, and was able to do it in a quickly manner. Would defiantly use again
The representative Val was scheduled to give me a consultation for the installation of a home generator. He was very professional and knowledgeable about the product. He addressed all of my concerns and explained anything I seemed unsure of. Great ...experience and decided to use Jones for their services.
Nick and Duane were awesome. Our generator is purring like a kitten. They both were so patient with us and made sure we were comfortable with everything they did. Thanks
Justin was professional and friendly. He was able to seal our Kohler toilet back to the ground. He gave us some other tips to improve the durability of our toilet. Overall, I am very satisfied and all of the work was affordable!
Nick came to give an estimate for a whole house generator. Very professional and followed CoVid protocols. Upfront with price and all that job will entail.
Nick serviced my generator job well done!!p
Nick was awesome! Wore a mask the whole time, was tidy, kind, knowledgeable and courteous! Will be using Jones electrical again
I have used Jones services for the past 12 years..I am extremely satisfied with their services. Their technicians are excellent. Marshall did a great job today, as my service usually is ..Jean Kiely Once again I am commenting on excellent service from ...one of Jones Services technicians. Chris T was very helpful and did a fantastic job.12/9/2019 Just to say that technician Dan B. did a great job installing a water heater. He was very thorough and knowledgeable about the service. He answered all of my questions making me feel secure in my choice. 9/14/2020
Chris was great, he was upfront and honest about the issue with my air conditioning system. I will be using Jones again for services in my home.
My technician was professional and timely
He was plesant, efficient and friendly and did an excellent job.
Josh was and is AMAZING!!!He is very professional, polite and very informative. He informed us of everything he is doing and gives honest recommendations. I appreciate Jones sending Josh for our 2nd visit with Jones. I did not have to explain ...information to a new tech and that makes a world of difference. Thank you Jones and Josh.
The guys were on time. They disconnected and moved my generac generator and were informative and fast. Good job
During this time of social distancing. Jones service Tech Chrus made us feel so safe to have him provide an AC maintenance check. He was very courteous and quick. Thank you
Their service and response was very quick and professional. Work was done same day, reasonably priced and Doug was very knowledgeable with friendly service and advice. I will call them again for any issues I have electrically, heat AC...
Serviced my generator. Val is always thorough, quick and keeps my unit running smoothly.
Very professional. Nice people,very encouraging staff.
Thanks Josh for doing a great job.
Very responsive and incredibly professional office staff as well as technicians. They are fantastic!
Doug was very professional and pleasant and performed the work in a timely manner.
Shawn came out to put together a quote today and he was the nicest, most professional and most thorough tech that we’ve met. So impressed with the care and handling of their customer interactions! I couldn’t be happier with his review of the work ...needed and the options he gave us.
Mark is the best.! also my complements to customer service and dispatch for handling a rush which was so important. But Mark spent hours at my home getting to know it and understand all the issues. and troubleshoot the problems. He came up with a variety ...of options trying to meet my financial needs and was sensitive to those without compromising the the "fixes" Hes my go to guy!
Another good experience with Jones.
We haven't pulled the trigger yet, but the tech who came out to give an estimate was very knowledgeable and professional.
Our service tech was Mike D., we had no water from our well after a power failure. Mike was the tech that came out, he was able to reprime our system and get our well water operating again. He also made some suggestions for the future in regards to our ...older system. Mike was on time, courteous and professional.
Another amazing experience by Jones! Mike has been to our home a few times for pipe issues! He explained everything we needed to know ! Would Highly recommend him and the rest of the company !
Thorough, professional and did their job with honesty integrity and a smile on their face (despite covid mask)
Butch is the best. Very professional and a pleasure to deal with.
You can trust Jones to give 5 star service, regardless of the job. Every employee we’ve dealt with, from first contact thru completion of the job, has been 100% professional and completely focused on customer satisfaction. We’ve owned 5 homes so ...have plenty of experience with other companies for our home maintenance/upgrade needs - no one compares to Jones and we are extremely happy that they handle such a wide range of services!
First time homeowner doing HVAC replacement of the furnace and a/c. Greg is knowledgable and made me comfortable of the choices he offered. No pressure. A really good guy. Installation was excellent. Alex and his assistant were efficient and ...knowledgeable in what they were doing. Explained operations of the new system well. I would totally recommend. UPDATE: September 2020 Used Jones again and it's been a few days since the toilet and vanity (with sink) were installed and their work is solid. Very well done and I am pleased. The guys sent knew what they were doing and did it well. I totally recommend Jones.
Very professional and knowledgeable looking forward to years if business with them
They sent a electrician named “Val” was very pleased with his service... would recommend “Jones” to anybody interested in having some work done in their home... just had a “Plumber”.. named “Ignacio “. Pleasant professionals go ...explained everything to me in simply terms... very satisfied..
Josh if professional and courteous. Everything that is done is explained. Jones is an excellent company and I highly recommend them.
Excess water in condensation pipe installed a water pump to automaticly drain water into waste pipe
Here at Jones Services, our top priority is and always will be our customers. We strive everyday to provide top rated service to make sure you and your family are always safe and comfortable! Don’t believe us? Check out some testimonials from some of our amazing customers below!