About Us

About Jones Services

Why Choose Jones Services?

Jones Services is the most customer-focused service company in our service area, hands down. We have thousands of 5-star reviews that can speak to our customer commitment. Our employees & technicians who come to your home are background checked, drug tested, and have chosen to build their career at Jones Services because they embrace and live out our core values on a daily basis. Our technicians & employees provide our customers incredible service because they are truly empathetic and caring of other people. We are dedicated to providing you with unparalleled service for whatever your needs may be. 

 

Our Core Values

Our customers will always receive amazing service that starts with how we answer your call. It continues with how we show up to your home and how satisfied you are with the work done each and every time.  We never, ever sell you anything you don’t want or don’t need. We are always empathetic toward your situation and are driven by genuine care.  We realize when you call us, often something in your home is broken. We will recognize this and strive to provide you a worry-free solution as we head your way. 

Our employees and technicians are truly service professionals; always looking for ways to improve our services, and always looking to enhance the smallest of details.  For example, we use text messaging with our employee’s profile so that you never feel like we are sending a stranger into your home.  We pride ourselves at Jones Services on building a genuinely happy team, full of professionals that want to be there to help you every step of the way.  Every one of us here at Jones Services is growing, learning, and improving ourselves on a daily basis. We are absolutely confident that we offer an experience like no other. If you call us, you too will get to experience the amazing service our team has to offer you. 

Our Mission

To help our customers identify what is important to them by offering choices; and to encourage them to make the best decision based on what’s in their best interest.

 

How Long Have We Been In Business?

The Jones Family has been serving the tri-state area since 1986. Ever since our company was founded, we have been providing high quality services and products to homeowners and small businesses. Will Jones, Bill’s father, was a master electrician who began serving the tri-state area in 1963. Working side-by-side with his father gave Bill the foundation he needed to begin the all-inclusive company that Jones Services is today. Jones Services Company has prided itself on being the best in the industry, serving and educating our customers in the Hudson Valley since 1986.

What affiliations or membership organizations do we belong to and how do they benefit our customer?

  • Better Business Bureau – Upholding the standards of ethical business practices to protect you, the consumer.
  • Chamber of Commerce – Keeping in touch with local business and community affairs.
  • Electrical Licenses – Orange County Master Electrical Contractor License.
  • NATE Certified Service Professionals – Consumers calling contractors with NATE-certified technicians have some of the most knowledgeable people in the industry helping them. Consumer Reports: “It’s a plus if the technician is NATE-certified.”

 

How Many People Do We Employ?

We have over 45 employees in seven departments to serve all our customer’s needs. A separate Service & Maintenance department dedicated to servicing & maintaining your new heating or cooling system as well as a separate installation department dedicated to installing your new system to strict specifications. Our Plumbing, Electric, Water Treatment and Home Standby Generator departments stand ready to serve all your needs to keep you safe and comfortable in your home.

Our service professionals are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will respect your home by using drop cloths and wearing shoe covers to protect your floors. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are criminal and drug free.

Jones Services - Core Values